Frequently Asked Questions

Bleed is the extra 3mm of artwork that extends beyond the finished trim size of your document.
This allows for slight movement during the cutting process and ensures your design prints right to the edge without leaving unwanted white borders.

Absolutely. Our experienced in-house design team can create professional artwork tailored to your business, whether you need a simple leaflet, brochure, business cards or a complete marketing campaign. Contact us on 0121 457 4810 to arrange a no-obligation design consultation.

Yes. Business customers can apply for a credit account by completing our credit application form. Applications are subject to approval.
Please contact our team on 0121 457 4810 and we'll guide you through the process.

Yes. We work with agencies, designers, resellers and other trade customers throughout the UK. We offer competitive trade pricing and a reliable, confidential service. Get in touch to discuss your requirements.

We know you may find cheaper printing online, but we believe great print is about more than just price.
When you choose Heron Press you'll benefit from:

• Over 40 years of printing expertise
• Friendly, knowledgeable account managers
• High-quality printing and finishing
• Fast turnaround times
• Reliable delivery
• Honest advice and personal service
• A dedicated team who genuinely care about your project

We're committed to producing print you'll be proud to put your name on.

Turnaround times vary depending on the product and quantity ordered.
Most standard print jobs are dispatched within 5 working days after artwork approval, although many can be completed sooner.
If you have a deadline, please let us know—we'll always do our best to meet it.

If you'd like an update on your order, simply contact our team and we'll provide the latest production or courier information.

Every order is manufactured specifically for you. If you believe there's a fault with your print, please contact us within 7 days of receiving your order.
We'll investigate the issue promptly and, where appropriate, arrange a replacement or reprint. If we've made a mistake, we'll put it right as quickly as possible.
As all products are made to order, we cannot accept returns for correctly supplied and fault-free printed goods.

Yes. We carry out a pre-flight check on all supplied artwork to identify obvious issues such as page size, bleed and resolution.
If we spot anything that may affect the finished result, we'll contact you before printing.

Yes. Where colour accuracy is important, we can print to Pantone® colours or match corporate branding wherever possible. Speak to our team if colour consistency is critical to your project.

Yes. We deliver across the UK using trusted courier partners. Collection from our premises can also be arranged by prior agreement.